Shipping & Service Delivery Policy

Last updated: 1 January 2026

At TravellersCart (Digital Travel Cart Private Limited), we do not ship physical goods. All services offered on our website are digital or service-based and are delivered electronically or through confirmed bookings.

Nature of Services

TravellersCart provides:

• Flight ticket bookings
• Flight coupons
• Holiday packages
• Helicopter packages
• Hotel reservations
• Visa and travel assistance services

All services are delivered digitally via:

• Email
• SMS
• WhatsApp
• Customer dashboard or confirmation documents

Service Delivery Timeline

• Flight Coupons: Delivered instantly or within 24 hours after successful payment.
• Flight Tickets: Issued as per airline confirmation — usually within 24–72 hours.
• Holiday / Helicopter Packages: Confirmation timelines vary based on supplier availability and will be communicated clearly.
• Visa Services: Processing timelines depend on embassy/consulate rules and are not guaranteed.

Delays may occur due to airline or supplier confirmation delays, government/regulatory approvals, or incomplete customer information.

No Physical Shipping

TravellersCart does not ship any physical documents or products. All tickets, invoices, and confirmations are provided digitally.

Customer Responsibility

• Provide accurate passenger details at the time of booking.
• Check emails, spam folders, and WhatsApp messages for confirmations.
• Ensure received documents are correct before travel.

TravellersCart is not responsible for delays caused by incorrect information provided by the customer.

Failed or Delayed Delivery

If you do not receive your booking confirmation or coupon within the stated time, please contact our support team immediately. We will re-send confirmations or assist promptly.

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Terms & Condition Policy

Flight Coupon Terms

1. You may purchase up to 10 flight coupons at a time. Only one coupon can be used per flight booking.
2. The coupon is valid exclusively for flight bookings made on www.travellerscart.com.
3. The coupon applies only to flights that fall within the designated fare range.
4. The coupon is 100% refundable at any time before it is used. Refunds will be processed to the original payment method.
5. Coupons or flight tickets obtained with a coupon are non-transferable, cannot be exchanged for cash, and are for the user’s personal use only.
6. The company reserves the right to modify, suspend, or cancel this offer at any time.
7. By purchasing a coupon or booking a flight, you agree to these terms and any other rules published on www.travellerscart.com.

Flight Ticket Terms (Airline Policies)

1. All flight tickets are issued in accordance with the airline’s official policies and fare rules.
2. The ticket is valid only for the passenger named on it and cannot be transferred to another person.
3. Flight schedules, baggage rules, and service conditions are determined solely by the airline and may change without prior notice.
4. Refunds, cancellations, and changes are handled according to the selected fare type and the airline’s rules:
   • Some fares are non-refundable.
   • Some changes or cancellations may incur additional fees.
5. The passenger is responsible for providing accurate personal information and ensuring all travel documents (passport, visa, ID, etc.) are valid at the time of travel.
6. Passengers must comply with check-in and boarding timelines. Failure to arrive on time may result in denial of boarding without refund.
7. The airline reserves the right to modify or cancel flights for operational, safety, or regulatory reasons.
8. Additional services (baggage, meals, seat selection, etc.) may require extra fees as defined by the airline or supplier.

General Conditions

• We reserve the right to cancel any order or booking in case of fraudulent activity, payment disputes, or technical errors.
• In such cases, any applicable refund will be issued automatically to the original payment method.

Contact Information

If you have any questions, please contact us: