Refund & Cancellation Policy

Digital Travel Cart Private Limited ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.travellerscart.com and use our services, in compliance with applicable laws and regulations, including the Information Technology Act, 2000 and its amendments.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information:

Name, email address, phone number, billing address, payment details, and other identifiable information.
Booking and travel-related information such as flight details, dates of travel, destinations, etc.

Non-Personal Information:

Device information including operating system, browser type, device type, and version.
IP address and geolocation data.
Cookies and usage data including pages visited, time spent, and features used.

This information may be collected directly from you or through technologies such as cookies and web analytics tools.

2. How We Use Your Information

Providing and Managing Our Services:

To process your bookings, manage travel itineraries, and provide customer support.
To communicate important updates related to your bookings and services.

Processing Payments:

To facilitate payment transactions and issue invoices.

Improving User Experience:

To enhance our website functionality and improve user experience.
To analyze website traffic and engagement, enabling us to optimize the site's layout, content, and features.

Compliance with Legal Obligations:

To comply with relevant laws and regulations, including tax reporting, fraud prevention, and other legal obligations.

3. Sharing of Information

Payment Processors: To facilitate secure payment processing and to handle payment-related information.
Travel Service Providers: To ensure the fulfillment of your travel bookings, including airlines, hotel chains, tour operators, and other relevant service providers.
Government Authorities: As required by law, we may disclose your information to government bodies or regulatory authorities to comply with legal or regulatory obligations.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer required, we will securely delete or anonymize it in compliance with applicable regulations.

5. Your Rights

As a data subject, you have the following rights regarding your personal data:

Access: You can request to view the personal data we hold about you.
Correction: You can request the correction of any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal and regulatory exceptions.

If you wish to exercise any of these rights, please contact us at support@travellerscart.com.

6. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, firewalls, secure data storage, and regular security audits.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Cookies

We use cookies and similar tracking technologies (such as pixels, beacons, and local storage) to enhance your browsing experience, analyze traffic, and personalize content. Cookies allow us to remember your preferences and provide a more efficient browsing experience.
You can manage your cookie preferences through your browser settings or through the cookie consent banner on our website. Please note that disabling cookies may affect certain functionalities of our website.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. When we make changes, the revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Refund & Cancellation Policy

Coupon Refunds

Customers can apply for a refund directly from the order page on www.travellerscart.com within the coupon validity period. Once a coupon is used, it cannot be refunded.
After submitting a coupon refund request, our team will review it within 1–2 business days. Once approved, the refund will be processed within 1–7 business days and credited back to the original payment method.
If payment is successful but the coupon is not issued due to a technical issue, the system will automatically initiate a refund.
For flight ticket refunds, a cancellation or service fee may apply for unused tickets. The exact fee will depend on the airline's refund policy and the ticket provider's terms.
Once a flight refund request is submitted, it will be reviewed within 1–2 business days. After approval, the refund will be processed within 7–60 business days and credited back to the original payment method.
Refund requests must be submitted within 180 days from the payment date.Refunds cannot be processed for transactions older than 180 days.
N7. No refund will be provided for expired coupons.
For any refund-related issues, please contact us: : 📧 Email: support@travellerscart.com📞 Phone:+91 9992233484.

Flight Ticket Refunds

If a flight ticket purchase fails and the ticket is not issued, we will provide a full refund.
For successfully issued tickets, refunds will be processed according to the airline’s refund policy.

Coupon Cancellations

Coupon purchases cannot be canceled once the payment is successfully completed.
If you wish to cancel an unused coupon order, you may apply for a refund within the coupon validity period as per the Coupon Refund Policy.

Flight Ticket Cancellations

Flight tickets can be canceled only before the scheduled departure time, subject to the airline’s cancellation policy.
Cancellation fees or service charges may apply, depending on the airline and ticket provider’s terms.
If a flight booking is canceled, any applicable refund will be processed in accordance with the Flight Ticket Refund Policy.

10. General Conditions

We reserve the right to cancel any order or booking in case of fraudulent activity, payment disputes, or technical errors.
In such cases, any applicable refund will be issued automatically to the original payment method.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please feel free to contact us:
Digital Travel Cart Private Limited

Email: support@travellerscart.com

Website: www.travellerscart.com